UCSF Foundations of Diversity, Equity, and Inclusion Training FAQ

Course release: 
January 25, 2021


The purpose of the Foundations of Diversity, Equity, and Inclusion (DEI) mandatory online training module is to provide all members of our community with foundational knowledge and common language to better understand why diversity is core to our work at UCSF.

Developed by the Office of Diversity and Outreach and the UCSF Education Task Force, the training module is an important first step in our collective effort to live our PRIDE Values and ensure that our Campus and Health system are free of bias, discrimination, and hate.

Who is required to take the course?

  • All active status payroll employees/faculty/staff and registered students

Who is not required to take the course?

  • Emeritus, WOSY (without salary), affiliates, and volunteers

What browsers are supported?

  • The UC Learning Center supports the more recent versions of Chrome, Firefox, Edge, IE11 (in native mode), and Safari (Mac OS).

What can I expect from this course?

  • An Introduction followed by four modules rich with images, video, and audio.
  • Three Knowledge Checks and one Final Assessment

When will the course be assigned?

  • Starting January 25th, 2021, course assignments and email notifications will be distributed. You will not receive an email notification if you completed the new course prior to this time.

What is the training requirement frequency?

  • The course is required only once.

Should I disable pop-up blockers?

  • To ensure that the course registers the completion properly, please disable pop-up blockers.

Why do I see a spinning wheel?

  • The spinning or buffering wheel displays when the course is loading content.
  • If the wheel continues to spin, it could indicate that you are having an issue with bandwidth.

website spinning wheel

What do I do if the course appears to be stuck?

  • See bandwidth issues discussed below.


How Can I improve Bandwidth?

  • Use Another Supported Browser - You may face bandwidth issues if the browser isn’t updated. If the browser is updated and the issue hasn’t resolved, try another browser.
  • Close Down Background Apps - Background apps could be consuming your bandwidth.
  • Restart Computer – You may need to reboot your computer to clear the computer cache and to terminate any other applications that may still be running in the background.
  • Connect Ethernet Cable – If wireless, try attaching an Ethernet cable to your device. If your speed does not improve even after connecting the Ethernet cable, then the problem is with your Internet Service Provider (ISP).
  • Reboot your Router – Sometimes the router is just tired or overworked and it needs to be restarted. Try switching it off and on.
  • Update Your Device - If you are using an ancient laptop, computer, or smartphone, you can expect to experience slow internet speeds. Since such devices support older wireless standards, you’ll need to update them for a better, smoother, and lag-free online experience.